Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
Last updated: 30 December 2025
These Terms & Conditions apply to all purchases made through this website (“we”, “us”, “our”). By using our website or placing an order, you agree to be bound by the terms set out below.
Legal & Regulatory Notice
About Us
This website is operated by Paper Friends.
If you need to contact us, please use the details provided on our website.
Products
All products are subject to availability. We reserve the right to discontinue or change products without notice.
Product images are for illustrative purposes only; colours and designs may vary slightly from what appears on screen.
Prices & Payment
Order Acceptance
Once you place an order, you will receive an order confirmation email. This does not mean your order has been accepted.
Your order is accepted when we dispatch the items and send you a dispatch confirmation.
Delivery
Returns & Refunds
You have the right to cancel your order within 14 days of receiving your items, in accordance with UK consumer law.
To be eligible for a return:
Refunds will be processed within 14 days of receiving the returned goods. Return postage costs are the responsibility of the customer unless the item is faulty.
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us as soon as possible with photos where applicable. We will offer a replacement or refund in line with your statutory rights.
Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Paper Friends and may not be copied, reproduced, or used without permission.
Liability
We are not liable for:
Nothing in these terms limits your statutory consumer rights.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
Governing Law
Paper Friends operates in accordance with applicable laws and regulations in both the United Kingdom and the Isle of Man.
Unless otherwise stated, this website, its content, products, and services are governed by the laws of the Isle of Man, and, where applicable, the laws of the United Kingdom. Any disputes arising in connection with the use of this website shall be subject to the jurisdiction of the courts of the Isle of Man and/or the United Kingdom, as appropriate.
We take compliance, data protection, and consumer rights seriously and are committed to meeting our legal obligations across both jurisdictions.
Last updated: 30 December 2025
This Privacy Policy explains how Paper Friends (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website or make a purchase. We collect information such as your name, billing and delivery address, email address, phone number, payment details, order history, IP address, and browsing data. This information is used to process and deliver your orders, communicate with you regarding purchases or enquiries, provide customer support, improve our website and services, and meet legal or regulatory obligations. We do not sell or share your personal data with third parties except where necessary to complete your order, such as payment processors, delivery providers, or website service providers, all of whom are required to keep your information secure. We use cookies to enhance your browsing experience, and you may manage or disable cookies through your browser settings. We take appropriate technical and organisational measures to protect your personal data and retain it only for as long as necessary. Under UK GDPR, you have the right to access, correct, or request deletion of your personal data, as well as to object to or restrict certain processing. You may contact us at any time using the details provided on our website to exercise these rights.
We want you to be happy with your purchase, but if you need to return an item, you may do so within 14 days of receiving your order in accordance with UK consumer law. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase. To start a return, please contact us with your order number and reason for return. Refunds will be processed within 14 days of receiving the returned item and will be issued to the original payment method. Original delivery charges are non-refundable unless the item is faulty or incorrect. Customers are responsible for return postage costs unless the item is faulty or sent in error. If your item arrives damaged or faulty, please contact us as soon as possible with photos so we can arrange a replacement or refund. Certain items may be excluded from return for hygiene or safety reasons where applicable.
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